PromotionalPencils.biz guarantees to replace your order for any imprinting mistake that has occurred due to our negligence or error.
The ONLY exception to the above is when 10% or less of the total order is misprinted or defective. In this case we will credit back or refund the customer for that given quantity of product in full.
To ensure that mistakes are minimized, we have a stringent proofing process in which the customer approves the artwork and design before the manufacturing process begins.
PromotionalPencils.biz will continue to supply the highest quality promotional pencils to our customers and strives to provide 100% satisfaction guaranteed.
Thank you for your business.